Frequently Asked Questions
General Questions:
1. What types of printing services do you offer?
We offer a variety of printing services, including screen printing, digital printing, heat transfer, embroidery, and more.
2. What is screen printing?
Screen printing is a printing technique where ink is pushed through a mesh screen onto a substrate, typically used for textiles like t-shirts.
3. What materials can you print on?
We can print on a wide range of materials, including cotton, polyester, blends, paper, vinyl, and more.
Order Placement and Processing:
1. How do I place an order?
You can place an order online, or by email. Contact our customer service team for more details.
2. What information do I need to provide to place an order?
We'll need your design or artwork, order quantity, type of product, printing technique, and any additional customization details.
3. What is the typical turnaround time for orders?
Turnaround time varies depending on the size and complexity of the order, but we aim to complete most orders within 7-10 business days.
Design and Artwork:
1. Can I use my own design for printing?
Yes, you can upload your own design. We accept various file formats like PDF, AI, EPS, and high-resolution JPEGs.
2. Do you offer design services?
Yes, we have an in-house design team that can help create or refine your artwork for printing.
3. What is the best file format for submitting artwork?
We recommend using vector-based formats like AI or EPS, but high-resolution raster formats like PNG or TIFF also work.
4. Can I customize the placement of the design?
Yes, you can specify where you want the design placed on the product, such as front, back, sleeves, or other locations.
5. Do you offer a variety of ink colors and effects?
Absolutely. We offer a wide range of ink colors, metallic inks, glow-in-the-dark, and other special effects.
6. Can I get a sample before placing a full order?
Yes, we can provide samples upon request. Please note that sample costs and production times vary.
Pricing and Payment:
1. How are your printing services priced?
Our pricing is based on factors such as order quantity, design complexity, printing technique, and material costs.
2. Do you offer bulk discounts?
Yes, we offer volume discounts for larger orders. Contact us for specific pricing details.
3. What payment methods do you accept?
We accept major credit cards, PayPal, bank transfers, and business checks.
Shipping and Delivery:
1. Do you offer international shipping?
No. Unfortunately, we are unable to internationally. Shipping costs and times vary depending on the destination.
2. Can I track my order once it's shipped?
Yes, we provide tracking information for all shipments.
3. Do you offer rush services for urgent orders?
Yes, we can expedite orders for an additional fee. Contact us for details.
Returns and Refunds:
1. What is your return policy?
We accept returns for defective products or errors in printing. Please contact us within 7 days of receiving your order.
2. Do you offer refunds if I'm not satisfied with the product?
We offer reprints in case of errors or quality issues. Contact our customer service for assistance.
Quality and Environmental Concerns:
1. How do you ensure print quality?
We use high-quality inks and materials, and our quality control team inspects each item before shipping.
2. Are your printing processes environmentally friendly?
We are committed to sustainability and use eco-friendly inks and practices whenever possible.
3. Do you have any certifications for environmental practices?
We hold various environmental certifications and are continually working to improve our sustainability practices.
Customer Service and Support:
1. How can I contact customer service?
You can reach us by email, or through our website's contact form.
2. What are your customer service hours?
Our customer service is available Monday to Friday, 9 AM to 4 PM PST. Extended hours may apply during peak seasons.
Miscellaneous:
1. Can you handle large corporate orders or event merchandise?
Yes, we specialize in large orders for businesses, events, and organizations.
2. Do you offer design templates or ideas for inspiration?
Yes, we have a selection of design templates and can suggest ideas based on your needs.
3. Can I change my order after it's been placed?
Changes can be made if the order hasn't gone into production. Contact us immediately to discuss any changes.
4. Do you offer discounts for non-profits or educational institutions?
Yes, we support non-profits and educational institutions with special discounts. Contact us for more details.
5. What safety measures do you have in place for your employees?
We prioritize safety and adhere to all relevant safety regulations, providing training and equipment to keep our team safe.